Kelly’s Playbook: Queensbury Cigar & Pipe

(Tobacco Business) ... Kathleen Kelly, owner of Upstate New York’s Queensbury Cigar & Pipe and Cup O’ Joes, is one tobacconist who has never shied away from a challenge. When the internet was in its infancy in the 1990s, she changed her retail strategy early on to include e-commerce. As new categories of tobacco products began to rise into prominence, she took notice and brought them into her stores, but she also found ways to continue to serve her customers with more traditional products, such as pipes. Continued